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Coaching Initiative · CM-02
Manager & Supervisor Outcome Ownership
ImpactVery High
Complexity3 / 5
Full Build-Out Est.$7,500Starting
In firms of 50+, senior leaders can no longer be the default decision and escalation point. Many managers still lack the decision rights, standards, and coaching skills to develop their own people, so issues keep rising and capacity stalls.
The outcomeManagers and supervisors operate with explicit decision rights, clear standards, and practical coaching skills. Escalations drop, and a real ownership layer exists between senior leadership and front-line work.
What you get
- Decision-rights and escalation playbooks for priority manager roles
- Standards and simple scorecards for high-volume or high-risk processes
- Manager skill practice in feedback, accountability, and problem-solving
- 90 days of implementation support with live observation and adjustment
How we prove it · Your agreed metrics
- Volume of escalations reaching senior leadership
- Percentage of priority decisions resolved at the manager level
- Manager confidence and capability gains measured pre- and post-program, alongside senior-leader time freed from operational issues
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