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Coaching Initiative · CM-09
Performance Dialogue & Feedback System
ImpactHigh
Complexity3 / 5
Full Build-Out Est.$5,500Starting
Most managers dread the performance conversation. What actually happens is a checkbox once a year, if it happens at all, or a surprise list of complaints nobody saw coming. Employees are left guessing what "doing well" actually means here, and the one conversation built to reinforce ownership behaviors ends up reinforcing nothing.
The outcomeManagers and employees get a real rhythm for performance conversations and the skill to run them well, not just a form to fill out. The talks happen regularly, surface real obstacles early, and actually reinforce the standards the rest of the firm is working toward.
What you get
- A simple, repeatable rhythm and structure for performance conversations
- Manager practice built around clarity, curiosity, and holding people accountable, not just delivering a script
- Prep tools for employees so the conversation runs two ways, not one
- Light tracking that keeps the system alive well after the initial rollout
How we prove it · Your agreed metrics
- How often the conversations actually happen and how employees rate their quality
- Whether managers feel confident running them and employees feel the feedback is useful and timely
- Whether the standards and ownership behaviors from other coaching work actually show up in these conversations
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